Job Description:
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We are seeking an experienced IT service management process strategist to join our dynamic team. The successful candidate will be responsible for developing and implementing effective IT service management processes in a global environment.
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Main Responsibilities:
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* Develop the process strategy and roadmap in alignment with the company's IT service management goals;
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* Create and maintain comprehensive process documentation;
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* Manage internal and external service providers, including performance monitoring and improvement;
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Requirements:
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* Bachelor's degree in Business Administration, Computer Science, or Engineering;
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* Over 3 years of experience in developing and implementing IT service management processes in a global environment;
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* Excellent communication and interpersonal skills;
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* Proficient in English (verbal and written);
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* Ability to work collaboratively with international teams and deliver projects on time;
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* Ability to promote IT service management topics and present project results, processes, and concepts effectively;
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* Willingness to travel (up to 15%).
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Additional Benefits:
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We offer a challenging and inclusive work environment, agile working style, opportunities for professional growth and development, and a collaborative team across multiple locations.
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This is an excellent opportunity for someone who is passionate about IT service management and wants to make a meaningful contribution to our organization.