At Sysmex, we are looking for a
Field Applications Specialist in Hematology
who wants to consolidate a long-term career within a leading in vitro diagnostics company, with strong and continuous growth over the last 15 years.
You will join our
Diagnostics Department
, supporting the
North of Portugal (up to Coimbra and Castelo Branco)
, and acting as a key technical and clinical partner for customers and internal teams, while also collaborating closely with the sales team.
Location:
North / Center of Portugal (up to Coimbra and Castelo Branco)
Company:
Sysmex Portugal
Contract type:
Permanent
Working hours: Full time
Role mission
As a Field Applications Specialist in Hematology
, you will act as the clinical and technical expert for Sysmex hematology solutions in the North of Portugal, while also
actively supporting sales activities
, collaborating with the sales team to develop customer-oriented solutions, drive business growth, and ensure the successful implementation and adoption of our technologies.
In this role you will:
Field Applications Specialist – Application Responsibilities
Provide
technical, clinical, and scientific support
to customers in hematology diagnostics.
Act as a
trusted advisor
, defining laboratory workflows together with the customer.
Be responsible for the
correct configuration
of Sysmex solutions according to customer needs.
Manage the
installation process
, from system configuration to go-live.
Train users to operate Sysmex systems in accordance with
Instructions for Use (IFU)
.
Act as the
technical expert
during demonstrations of Sysmex solutions.
Coordinate and interact with internal Sysmex teams (Technical Service, ICS, Business Sector Managers, etc.) to ensure seamless customer support.
Document and report application-related activities in
CRM
.
Commercial & Sales Support Responsibilities
Promote
Sysmex products and services
, highlighting their clinical and operational value.
Co-develop
tailored solutions
with customers, including scientific support and workflow studies.
Collaborate with the
Business Sector Manager and Regional Sales Manager
to define and execute sales strategies.
Support the preparation of
economic proposals
, participate in negotiations, and contribute to closing agreements.
Register and manage all
sales opportunities
in CRM (Sales Funnel / Forecast).
Ensure continuous and accurate
CRM updates
with relevant commercial information.
Participate in local events, workshops, and scientific meetings related to laboratory technology and diagnostic value.
Collect
competitive intelligence and market trends
and share insights with the sales and marketing teams.
What you need to be sucessful
Professional Background
University degree in Life Sciences (Biology, Biomedicine, Biotechnology, Pharmacy, or similar).
Minimum
3-4 years of experience in Hematology IVD
, ideally as an Application Specialist or Product Marketing Specialist.
Proven experience providing technical support to internal and external customers.
Strong knowledge of the IVD sector and clinical laboratory workflows.
Experience in strategic marketing and technical training (preferred).
Languages & IT Skills
Portugues:
Native level
English:
Fluent (written and spoken)
Spanish is a plus
Proficiency in
Microsoft Office
, email tools and basic database usage.
Other important requirments
Willingness to travel up to
60% of working time
.
Ability to understand core laboratory operational processes in depth.
Personal Skills
Strong
customer orientation
, with the ability to understand clinical and operational laboratory needs.
Clear
communication and training skills
, capable of explaining complex technical concepts.
Strong
analytical and problem-solving abilities
.
Excellent
organization and priority management
skills.
Proactive, autonomous, and improvement-driven mindset.
Adaptability and continuous learning in a dynamic product and market environment.
What's in it for you?
Flexible Compensation Plan in public transports, restaurants, childcare, health and wellbeing, gym and fitness etc
Smart working
Health & dental insurance
Baby friendly company
Referral program bonus – When you introduce us with people as talented as you
Excellent, dynamic, and multicultural environment
At Sysmex we are focused on cultivating a diverse and inclusive work environment that encourages collaboration, creativity, and innovation.
Sysmex is an equal opportunity employer, we are actively looking for qualified candidates regardless of race, ethnicity, national origin, religion, disability, gender, gender identity, sexual orientation, or age.
We celebrate how different perspectives benefit our employees, our products, and our community.
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