Are you fluent in both German and English ? Are you looking to grow professionally while working from the comfort of your home in Portugal ?
We're recruiting on behalf of one of Switzerland's largest telecommunications companies, and we're looking for motivated professionals to join their Customer Retention Team — remotely .
If you're ready for a new challenge, bring your talent and join us
Responsibilities
As a Customer Support Agent in the retention line, your primary mission is to retain customers and ensure their satisfaction by:
* Addressing customer complaints, billing issues, and service concerns
* Identifying cancellation reasons and proposing tailored solutions
* Offering promotions, discounts, or upgrades to maintain customer loyalty
* Creating a positive customer experience and reinforcing brand trust
Requirements
* Fluency in German and English (spoken and written)
* Strong communication and persuasion skills
* Previous sales experience is a plus
* Call center or customer service experience
* Solution-oriented mindset and customer-centric approach
* Strong PC literacy and ability to work with various systems
* Residency in Portugal and ability to work remotely
* Commitment to a long-term project
What We Offer
* Full paid training (1 month): Monday to Friday, 8am to 4pm
* Base salary : €900 gross/month ×14
* Performance bonus : up to €360/month ×12
* Language allowance : €150/month (English) + €350/month (German) ×13
* Meal allowance : €9.60/day worked ×11 months
* Flex work allowance : €60/month ×11
* Health insurance starting from the 3rd month
* Fully remote position with all equipment provided
Location: Anywhere in Portugal (Remote)
Ready to deliver exceptional service and thrive in a dynamic international environment?
Apply now and let's build your future together
Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.