Come and work with us.
Do you want to belong with the customer service team and help to build the world's most loyal travel community?
Are you Portuguese native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Portugal?
So we have the perfect opportunity for you
Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.
As a customer service specialist in this project, your daily responsibilities will include:
1. Manage hosts and guests queries
2. Being able to present the best available solutions taking advantage of a community marketplace with millions of users
3. Join a specialized and open-mind team that offers support through written communication and phone
4. Meet and exceed our service quality goals, compliance regulations and productivity targets
5. Create amazing experience that people value and we are proud of
6. Be responsible to follow the direction of management and provide feedback
To succeed in the role, you will need to have:
7. Native or proficient level of Portuguese (C2)
8. Advanced level of English (at least C1) both verbal and written
9. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
10. Analytical and problem solving skills with strong attention to detail
11. Desire to learn and advance, be a curious investigator and problem solver
12. Must hold EU citizenship or valid work permit for Portugal
13. Be a local candidate or willing to relocate to Porto, Portugal
Benefits.
14. Competitive wages
15. Paid professional training
16. Employee discounts
17. Private healthcare & dental insurance (after six months of employment)
18. Growth opportunities through various development programs
19. Fun and engaging company-wide initiatives, including our EverBetter wellness program
20. Job stability
21. Life-long skills and experience
22. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.