Location: Lisbon, Portugal (On-site)Languages: French C1 | English B2Contract Duration: 6 months (with potential extension)Start Date: To be confirmedAbout The Role We are seeking a B2B Digital Marketing Support Specialist (French Market) to support advertisers using cutting‐edge advertising solutions in a fast‐paced, technology‐driven environment.In this role, you will provide end‐to‐end support to French‐speaking advertisers, resolving technical and product‐related issues, optimizing campaign performance, and ensuring advertisers fully leverage the companys advertising tools. You will work closely with internal Product Operations and Engineering teams while directly impacting customer experience.Key ResponsibilitiesTake an active role from day one in identifying initiatives to enhance service and improve overall advertiser experienceHandle and resolve end‐to‐end product troubleshooting and customer support cases across email and chat channelsOwn and drive query resolution by collaborating with internal Product Operations and Engineering teams for technical, product‐related, or generic platform inquiriesEnsure high Customer Satisfaction (CSAT) by maintaining service quality throughout the full case journey and providing regular updatesDrive adherence to Service Level Agreements (SLAs) and achieve best‐in‐class productivity while reducing resolution timesPartner with in‐house technical specialists to educate advertisers on product features, common issues, and best practicesManage campaign performance issues leveraging your expertise in paid campaigns, Google Analytics, Pixel Data, HTML/Web Development, and API integrationsYour Profile We are looking for candidates who combine strong digital marketing knowledge, technical expertise, and a customer‐first mindset.Mandatory RequirementsFrench C1 (mandatory)English B2Proven experience in paid campaign managementStrong hands‐on knowledge of Google Analytics, HTML/Web Development, Pixel Data, and API integrationsDegree in Marketing or a related fieldExperience in Digital MarketingPrevious experience in a Contact Centre or Service Program for an Advertising Tech companyFluent in social media product usage with a solid understanding of digital advertising fundamentalsStrong customer service orientation and problem‐solving skillsAbility to work independently as well as collaboratively in a teamWorking Schedule Initial Schedule (first phase):Monday to Sunday | 07:00 – 19:00Rotational shifts:07:00 – 16:0010:00 – 19:00 (2 rotational days off)Future Schedule (TBC by client): 24/7 rotational shifts, Monday to SundayCompensationBase Salary: €930.00 gross/monthComplexity Bonus: €120.00 gross/month (paid over 11 months)Meal Allowance: €7.63 net per working dayWhy Join?Work in a high‐growth digital advertising and AdTech environmentGain hands‐on exposure to technical advertising tools and campaign managementDevelop expertise in B2B Digital Marketing with a strong international focusRelocate to Lisbon, one of Europes most vibrant and dynamic citiesIf you have experience in paid campaigns, technical troubleshooting, and digital advertising, and are ready to support French‐speaking advertisers in a high‐impact B2B role, this is the perfect opportunity.#J-18808-Ljbffr