Transforming Customer Needs into Innovative Solutions
We are seeking a skilled Senior Specialist CRM Analyst & Architect to play a key role in designing and implementing solutions that meet business requirements. As a member of our team, you will collaborate with stakeholders to identify business requirements and formulate solution proposals.
* You will support solution architecture design in CRM projects, innovation, and initiatives, including creating architecture diagrams, data models, and documentation.
* You will be responsible for designing integration architecture using middleware or APIs for all integration scenarios, particularly on-prem to cloud & cloud-to-cloud application integration.
* You will contribute to projects as a subject matter expert and perform a business analyst role in driving initiatives when necessary.
* You will establish best practices and quality benchmarks for solution design, data modeling, and architecture.
* You will conduct market research and evaluate new CRM technologies/trends to propose and drive adoption where needed.
Key Qualifications:
* A Bachelor's Degree in Information Systems, Software Engineering, Computer Science, or IT-related fields.
* Minimum 5 years of CRM solution implementation with at least 3 years of architecture design experience.
* Ability to work in a fast-paced environment and keep pace with the business offering, technical innovation, and market-driven initiatives.
* Good knowledge about CRM business processes (i.e., customer journey, samples) and relevant technologies (e.g., MS Dynamics CRM, Salesforce), infrastructure, integration architectures, cloud architectures, data architectures, and security practices.
* Experience with business process modeling and documentation tools.
* Good understanding of overall SDLC processes, tools, and technologies (including development tools, testing tools, configuration management, and release management tools).
* Strong problem-solving and analytical skills.
* Excellent communication and fluency in English.