Location: Lisbon Oriente
* Start date: 22.01
* Rotational schedule time frames: Monday- Sunday 08:00 to 17:00 or 09:00 to 18:00 (full time: 8h/day, 40h/week, 5 days/week) with 2 rotating days off
* We offer an efficient and fast online recruitment process
The Project:
Join a fast-growing team supporting one of the world's leading video and e-commerce platforms
As a Customer Support Representative, you'll assist users by phone, helping resolve their questions and ensuring a smooth online shopping experience.
As a German-speaking Customer Advisor you will:
* Talk to Video App users via inbound and outbound calls – be the friendly voice they can count on
* Help with orders, deliveries, and account issues – whether it's a buyer, seller, or content creator
* Review and solve reported problems quickly and clearly
* Escalate more complex issues to the right team, following clear procedures
Competitive salary and compensation system:
* Base salary: 1238 € gross x 12 months (or 1100 € gross x 14 months) – you choose the payment schedule
* 100€gross fixed project/role bonus
* Meal allowance: 7,63€ net/day (it's 167,86€ / month) – issued as a prepaid card
It's on average 1338€ - 1506€ gross / month
What we offer:
* Start date: 22.01
* Full time fixed term 6-months employment contract with extension possibility (according to the Portuguese law)
* Rotational schedule time frames: Monday- Sunday 08:00 to 17:00 or 09:00 to 18:00 (full time: 8h/day, 40h/week, 5 days/week) with 2 rotating days off
* Training is provided at the beginning of the work
* We offer office based work system in our modern location in Lisbon - Oriente
* Complete online recruitment process
* A Bring a Friend Program with attractive incentives
* Private Health Insurance from day 1
What we expect from you:
* You speak German (at least C2)
* You speak English (at least B2)
* You have strong moderation skills, verbal and written communication skills and rational decision making with local market expertise
* You have strong understanding of e-commerce
EU citizenship or a residence permit in Portugal is required
Excited for a new adventure with us?
Then apply with your CV to start your new career Your new job is just a click away
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Job Type: Full-time
Pay: 1,338.00€ - 1,506.00€ per month
Application Question(s):
* Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
* When is the closest possible date to start for you?
* Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?
* Have you ever worked at Concentrix or Webhelp in Portugal? If so, please leave a comment here:
Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
* Your current location (City):
* This offer is connected with our client Concentrix (formerly Webhelp). Are you okay with continuing with your application?
* Do you speak English at working proficiency level (min. B2)?
* Is your German - written and spoken - at working proficiency level (C2-native)?
* Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm your work permit/residency status for Portugal:
* Are you ready to work in office in Lisbon Oriente?
Education:
* High school or equivalent (Required)
Language:
* English B2 (Required)
* German (min. C2) (Required)