As the O2C Global Process Lead, you will provide strategic vision in identifying process improvements, working with internal functions and external consultants to support the performance of O2C activities within the Shared Service Centres.
Client Details
Our client is a multinational services company working on the expansion of the Shared Service Centre it implemented in Porto in 2018.
Description
A Global Process Lead of On-Site Cash Management (Retail) plays a crucial role in managing and optimising the end-to-end O2C process. Here are some key responsibilities:
* Process ownership - manage and optimise finance order-to-cash cycle.
* Identify bottlenecks and implement improvements to enhance efficiency working with internal teams and external consultants.
* Ensure alignment across systems and processes with other finance domains, countries, other functions.
* Develop and maintain key performance indicators, dashboards and reports to monitor process integrity and performance.
* Stay current with emerging technologies and trends. Proactively evaluate and recommend innovative digital solutions and automation tools to enhance operational efficiency and drive performance improvements across the business.
* Ensure all initiatives are delivered on time and within scope.
* Communication within and outside of O2C team ensuring that all parties are aligned with process changes.
* Ensure all process redesigns adhere to internal policies and external regulatory requirements.
* Actively contribute to our ERP project, ensuring collaboration to drive ERP roll out and ensure operational efficiency improvements and long-term strategic alignment.
Profile
* At least 3 to 5 years of Accounting / Order-to-Cash experience.
* Finance Retail Reconciliation experience.
* Experience in document end-to-end retail processes, including sales transactions, refunds and discounts.
* Experience with POS systems and retail transaction flows.
* Strong understanding of revenue recognition principles and cash reconciliation processes.
* Experience in interaction with IT and Retail Operations to ensure POS systems support process requirements
* Experience in ERP upgrade and roll out program.
* Experience and understanding of GBS / Shared Services environments.
* Preferential knowledge of SAP (ECC6 and S4/HANA) and D365.
* Experience in interaction with Finance Headquarter leaders in large multinational company.
* Able to travel occasionally.
* Experience in improving process quality, process review and compliance.
* Fluent in English.
* High degree of customer orientation.
* Ability to apply continuous process improvement concepts and tools.
* Highly flexible, with an ability to work in a changing and multicultural environment.
* Able to interact in a multi-cultural environment.
* Ability to think strategically as well as tactically.
* Rigorous, organized, proactive and results orientated.
Job Offer
A great opportunity for professional growth within a dynamic and challenging environment.
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