Descrição da Função
About Heather Moors
Heather Moors is the flagship venue of our distinguished British hospitality concept, a premium dining destination set in the heart of Cascais. Established with a strong heritage rooted in British luxury and elegance, our venues have garnered a reputation for exceptional service and sophistication. Our vision is to bring timeless British sophistication together with contemporary European charm, offering guests a truly exceptional culinary and lifestyle experience.
As we prepare to open our doors in 2025, we are seeking a highly experienced and hands-on Food & Beverage Manager to lead our opening team and set the operational and service standards for one of the most anticipated hospitality launches in Portugal.
Position Overview
The Food & Beverage Manager will oversee all aspects of the food and beverage operation, including the gastro-pub, bar, and private dining areas. This role requires a leader with the perfect balance of strategic oversight, operational excellence, and team mentorship.
As this is a new opening, the F&B Manager will play a critical role during the first two to three quarters post-opening, ensuring day-to-day operations are executed flawlessly while maintaining the highest standards of quality, service, and guest satisfaction.
This is an immediate-start position for candidates ready to join our pre-opening phase and contribute actively to the successful launch of Heather Moors.
Key Responsibilities
Operational Leadership
* Lead all aspects of daily F&B operations, ensuring excellence across every guest touchpoint.
* Work hands-on during the opening period, ensuring seamless service and team alignment.
* Establish and implement Heather Moors' operational standards, procedures, and brand ethos.
* Collaborate closely with the culinary, service, and support teams to achieve consistency and perfection.
* Anticipate challenges and resolve issues swiftly to maintain an exceptional guest experience.
Team Management & Training
* Recruit, train, and mentor a high-performing F&B team, building a culture of pride, professionalism, and passion.
* Design and implement Heather Moors Training & Service Excellence Programs to ensure consistent brand delivery.
* Foster a positive and motivating environment that encourages continuous learning and attention to detail.
* Lead by example, being present and involved across all service periods, especially during the first months of operation.
Guest Experience & Brand Representation
* Uphold the Heather Moors identity as a sophisticated, elegant, and welcoming venue rooted in British hospitality traditions.
* Ensure personalized service that reflects genuine care and anticipation of guest needs.
* Manage VIP guests and special requests with discretion and grace.
* Oversee guest feedback systems to maintain and improve satisfaction scores.
Financial & Strategic Management
* Develop, manage, and oversee F&B budgets, cost controls, and profitability targets.
* Monitor revenues, margins, and forecasts, identifying opportunities for improvement.
* Ensure accurate financial reporting, inventory management, and supplier relations.
* Collaborate with ownership and management to define pricing, menu strategy, and promotional initiatives.
* Maintain full accountability for P&L performance and long-term sustainability of the F&B department.
Compliance & Standards
* Ensure full adherence to Portuguese and EU food safety, health, and hygiene regulations.
* Establish and enforce detailed Standard Operating Procedures (SOPs) for all outlets.
* Oversee regular audits, risk assessments, and cleanliness checks.
* Ensure all staff are trained in safety, allergen awareness, and emergency protocols.
Strategic Development
* Support the General Manager and ownership in positioning Heather Moors as one of Portugal's most prestigious venues.
* Continuously analyze market trends and guest insights to innovate and refine F&B concepts.
* Contribute to the development of brand standards and future expansion plans across other venues.
Perfil do Candidato
Candidate Profile
* Minimum 5–7 years of senior management experience within luxury or fine-dining F&B environments.
* Proven track record of success in Michelin-starred, pre-Michelin, or boutique luxury venues within Europe.
* Deep understanding of British hospitality culture and premium guest service standards.
* Strong financial acumen, business sense, and analytical ability.
* Hands-on, pragmatic leader capable of leading from the floor and inspiring excellence.
* Exceptional communication and interpersonal skills.
* Fluent English (C1 or native level) required; Portuguese or additional European languages are advantageous but not essential.
* Advanced user of Micros Oracle or equivalent POS platforms, with solid MS Office proficiency.
* Ability to thrive under pressure, especially in the pre-opening and launch phases.
Availability & Relocation
* This position is available immediately, ideal for candidates ready to relocate or begin employment without delay.
* Please note: Heather Moors does not provide visa sponsorship or residency support.
* Relocation assistance may be considered only in exceptional cases and is subject to discussion during the interview process.
Why Join Heather Moors
* Be part of an iconic new opening redefining British hospitality in Portugal.
* Collaborate with visionary leaders and a passionate team dedicated to excellence.
* Play a key role in setting the tone, culture, and operational success of our flagship venue.
* Enjoy professional growth opportunities within a forward-looking, expanding international brand. We are committed to nurturing talent and providing clear career pathways. Examples of advancement may include positions like Regional F&B Manager or Director of Operations, especially as we expand our venues across Europe. If you are a results-driven, experienced F&B professional ready to lead with excellence and passion, we invite you to apply.
To apply: Send your CV and cover letter to
Heather Moors is committed to equal opportunity employment. We celebrate diversity, integrity, and professionalism at every level of our organisation.
Contacto
Clique aqui para responder a este anúncio.
ENVIAR CANDIDATURA