Project details:
* Start date: 30.10
* €3000 Signing Bonus (paid in 12 monthly instalments during the first year)
* Work in the office in Porto (Porto Office Park)
* Online recruitment & hiring process
* We're looking for German Speakers enjoy technology, know social media, and are curious about new apps and gadgets.
You'll be providing support for a global tech leader behind one of the world's top AI-powered short video platforms and content services.
If you use video platforms, feel comfortable with digital tools, and maybe have some experience in customer support — this could be the perfect role for you
Your responsabilities:
* Answer customer questions via email and chat about their tech product orders
* Give clear info about gadgets — how they work, what they do, and what they're compatible with
* Follow step-by-step guides to solve issues like device errors, connection problems, or setup help — or pass them on if needed
* Help with questions about delivery, order updates, returns, or exchanges
* Stay on track with response time and quality goals
* Join regular training and feedback sessions to keep improving
Our expectations:
* Your German skills, both written and spoken, are strong – minimum level C2
* English at minimum B2 level
* You are a local candidate or ready to relocate to Porto
* You're looking for an exciting role in digital video and advertising, supporting a leading global short-video platform.
* Great at solving problems and handling more complex customer issues.
Main duties:
* Start date: 30.10
* Full-time employment contract (according to Portuguese law)
* Private health insurance from day 1
* Online recruitment & hiring process
* Working schedule:
-Current shifts: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (5 days/week with 2 rotating days off).
-An evening shift (13:00–22:00) may be added later.
Competetive salary and remuneration system:
* Base salary: 1100€ gross / month- base salary
* 2 extra salaries per year
* Meal allowance: €7.23 net/day (approx. €145/month) via meal card
* Transport allowance: €20/month
* €3000 Signing Bonus (paid in 12 monthly instalments during the first year)
Apply today and Change your career with GentleWay
Include a valid e-mail address and telephone number in your CV and the recruitment process can start smoothly
*By applying for this job offer, you agree to our privacy policy and consent to the processing of your personal data and sharing it with the client proposing this job offer.
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Art der Stelle: Vollzeit
Gehalt: ab 1.100,00€ pro Monat
Bewerbungsfrage(n):
* Your e-mail address and telephone number are mandatory for processing your application. Please enter them here:
* Dieses Angebot gilt für unseren Kunden Concentrix (ehemals Webhelp). Sind Sie damit einverstanden, mit Ihrer Bewerbung fortzufahren?
* Wann ist für Sie der nächstmögliche Starttermin?
* Haben Sie schon einmal bei Concentrix/Webhelp gearbeitet oder waren Sie im Einstellungsprozess? Wenn ja, hinterlassen Sie bitte hier einen Kommentar:
* Dürfen Sie legal in Portugal arbeiten? Wenn Sie kein EU-Bürger sind, klären Sie bitte ab, auf welcher Grundlage Sie in Portugal arbeiten dürfen (Visum/Arbeitserlaubnis usw.).
* Sind Ihre Deutschkenntnisse auf berufsqualifizierendem Niveau (C2-Muttersprache)? Bitte bestätigen Sie dies hier:
* Do you speak communicative English (min B2)?
* Are you ready to work in our Office in Porto Office Park?
Ausbildung:
* High school or equivalent (Erforderlich)
Sprache:
* Deutsch min C2 (Erforderlich)
* Englisch min B2 (Wünschenswert)