Part of the CMA CGM Group, CEVA Logistics is a global leader in transportation and logistics, providing global supply chain solutions to connect people, products and suppliers around the world. At CEVA, we believe that logistics is a people business, which is why we create an environment of trust and team spirit - we encourage initiative, and we empower our talents to evolve in their career. We are supply chain experts, we live and breathe it every day. We offer a wide range of services in the fields of contract logistics, air freight, ocean freight, land freight and finished vehicle logistics thanks to our 110,000 employees, present in more than 170 countries. At CEVA, we are passionate about our work and the value we bring to our customers. As a company, we are growing at a rapid pace - do you dare to grow with us? CEVA Global Services Center Portugal is currently recruiting: Collections Agent Lisboa, Miraflores YOUR ROLE Reporting directly to the Collections agent, you will perform several accounting and treasury tasks to the subsidiaries working with SSC Portugal. WHAT ARE YOU GOING TO DO? - Manage client portfolio in a multinational environment; - Ensure payment deadlines; - Receiving customer complaints and forwarding them to the respective subsidiaries; - Obtaining missing accounting information from clients - telephone and email; - Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners; - Properly record all complaints received either by phone or email; - Follow-up on customer accounts; - Identify solutions to the problems presented; - Establish a network of internal (SSC and Subsidiary) and external contacts (Customers). WHAT ARE WE LOOKING FOR? - Fluency on Excel (advanced excel) and SAP; - Language: French (C1/C2), English (minimum B2); - Experience in cash-collection position (experience within a shared service environment would be a plus); - Good knowledge in finance; - At least 4 years' experience in similar position. WE ARE SEEKING PEOPLE WHO: - Have attention to detail and accuracy; - Have good verbal and written communication skills; - Have ability to work under pressure while thinking objectively; - Have leadership capacity and assertiveness; - Are rigorous, have strong analytical capabilities and ability to solve problems; - Have adaptability, autonomy, and proactiveness capacity; - Have strong commitment, motivation, and high enthusiasm; - Have customer orientation