Company Overview
With just over 7 years of experience in the Portuguese market, we share our DNA with more than 200 workers and organize our services into three main areas: Strategy (Outsourcing, NeXel, Team as a Service, Tech Academies); R&D (Bootcamps, POC, Tech Lab); Nearshore. At ADENTIS, we focus on PEOPLE.
Our Values and Benefits
* Great Work-Life balance
* Very flexible organizational routine
* Health benefits for you and your family
* Team Building activities
* Over 300 protocols offering discounts in various areas
* Continuous professional development sponsored by our Training and Certification Department
* Regular feedback through personalized performance plans
* Clear career progression with regular reviews
Responsibilities
1. Provide application support for IT services, including Time Management application and other Digital People Solutions platforms
2. Manage incidents, including provider controlling
3. Resolve incidents within supported applications, handling queries and service requests
4. Ensure a seamless customer experience as a single point of contact
5. Document relevant support information, create use cases, and identify areas for improvement
6. Share knowledge within the team regarding supported applications and activities
Requirements
* Fluent in English and German (spoken, written, and read)
* Experience in Help Desk/Application Support, including incident management tools
* Experience in technical analysis of IT applications
* Experience with provider-based services (SaaS) is a plus
* Knowledge of ServiceNow is a plus
* Good interpersonal skills and ability to build positive relationships with partners
* ITIL certification is a plus
* Proficiency in Microsoft Office
* European Union Citizenship or Portuguese Working Visa/Residency
* Availability to work in the office once a week
If you want to be part of a truly People First organization, join us! Send your CV to ******
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