Job Title: Senior Operations Executive
The position of Senior Operations Executive is available in our esteemed organization.
Job Description:
This role involves overseeing all operational aspects of the hotel, ensuring seamless day-to-day operations and setting clear objectives for team members. It also entails planning activities and allocating responsibilities to achieve an efficient operating model.
* Key Responsibilities:
* Supervise work at all levels and set clear objectives
* Plan activities and allocate responsibilities to achieve the most efficient operating model
* Support in the management of expenses, analyze and interpret financial information and monitor sales and profits
* Develop and implement a strategy to promote hotel services
* Communicate with customers when necessary
* Deal with maintenance issues, staff shortages, or equipment problems
* Collaborate with external parties such as suppliers, event planners, etc.
* Inspect facilities regularly and enforce compliance with health and safety standards
Requirements:
To be successful in this role, you will need:
* Proven experience as Operational Manager preferably in 4/5-star environment
* F&B Background
* Fluency in English; Portuguese is an asset
* Understanding of hotel management best practices
* Working knowledge of MS Office; knowledge of hotel management software is an advantage
* Excellent customer service skills and business acumen
* Demonstrable aptitude in decision-making and problem-solving
* Reliable with ability to multitask and work well under pressure
* Outstanding leadership skills and attention to detail
* Relevant degree in Business Administration, Hotel/Hospitality Management, or relevant field