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Customer Service Representative (Dutch market) for bol.com, Ribeira Grande
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Client:
City Job Offers
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
caa4e0f722df
Job Views:
3
Posted:
25.04.2025
Expiry Date:
09.06.2025
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Job Description:
Customer Service Representative (Dutch market) for bol.com - Remote from Portugal
We are looking for Dutch speakers to provide high-quality customer service for a webshop If you enjoy assisting and supporting people, don't miss this chance to join a multicultural team.
About the Company
This e-commerce company from the Netherlands offers a wide range of products including music, film, electronics, toys, jewelry, watches, baby products, gardening, and DIY items. The store serves over 11 million active customers in the Netherlands and Belgium, with over 23 million items available.
The Profile
- Your first language is Dutch and you are fluent in English (spoken and written).
- You enjoy working with customers and have excellent communication skills.
- You possess an international mindset.
- Experience in a contact center role is a plus.
Your Responsibilities
- Identify and resolve customer needs.
- Solve customer queries and concerns regarding products, deliveries, returns, and refunds.
- Use a multichannel approach to communicate with customers (voice, email, social media).
- Handle calls from customers regarding orders and products.
- Assist with clicks and order collection.
Benefits
- Remote work available across Portugal
- Full-time position
- Competitive salary and performance bonuses
- Opportunities for career growth
- Referral bonus for recommending friends
- Relocation package for international candidates
Live and Work in Portugal
Are you looking for a change? Ready for an exciting new chapter? Consider Lisbon, Portugal
- Enjoy Portugal's sunny beaches and renowned cuisine.
- Explore vibrant economic opportunities with top multinational companies.
- Discover Portugal's rich cultural and historical heritage.
- Join a friendly, inclusive community that welcomes newcomers.
Work for a webshop market while exploring Lisbon, discovering new places, and meeting exciting people Apply now
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