Job Title: Technical Support Specialist
This role is a fantastic opportunity for a skilled technical professional to join our team and contribute to delivering exceptional customer service.
We are seeking a highly motivated and detail-oriented individual with excellent analytical skills, strong communication abilities, and a passion for problem-solving. As a Technical Support Specialist, you will play a key role in resolving complex technical issues, providing timely support to customers, and enhancing the overall customer experience.
The ideal candidate will possess a solid understanding of IT systems, software applications, and hardware components. They will also have experience working in a fast-paced environment, managing multiple tasks, and meeting deadlines. If you are a tech-savvy professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
Required Skills and Qualifications:
* 2+ years of experience in L2 technical support
* Commercial experience in supporting ERP / CRM or CRM systems
* D365 ERP functional experience
* Good command of Incident Management
* Proven experience in troubleshooting and problem resolution
* Ability to analyze complex technical issues
* Experience with support flows and escalation processes
* Experience with help desk software like Jira, Confluence, Zendesk, or Freshdesk
Benefits:
You will be part of a dynamic and supportive team environment where you can grow your skills, learn new technologies, and make a real impact on our customers' experiences. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and advancement.
Others:
As a Technical Support Specialist, you will have the opportunity to work on diverse projects, collaborate with cross-functional teams, and develop your expertise in IT support. You will also be responsible for maintaining accurate records, documenting solutions, and contributing to knowledge base articles. If you are passionate about technology, enjoy problem-solving, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting role.