CIS Service Delivery Manager (relocation to Belgium)
We are looking for a Deployable CIS Service Delivery Manager who is willing to relocate to join our Client's team in Brussels, Belgium.
* Candidate must currently reside in the EU.
* Portuguese Citizenship is mandatory.
* Candidate must be prepared to obtain EU Clearance after accepting the job offer.
Duties & Responsibilities:
* Manage the Deployable CIS infrastructure as a service to ensure system readiness, availability, and quality of engineering support in line with SLAs.
* Oversee Configuration Management to maintain assets at known states and ensure accurate accounting of all system configurations.
* Conduct risk assessments to manage obsolescence, initiating new projects under the NATO Security and Investment Programme (NSIP) when required.
* Develop and manage Change Management plans to address problems and uplift configuration baselines in response to operational needs.
* Assist the Principal Service Manager in preparing the annual Operation and Maintenance (O&M) budget submission.
* Ensure system documentation related to operations, maintenance, and training is updated in line with system evolution.
* Manage contractor resources, oversee service acceptance, and support the SLA change management process.
* Provide input for the Quarterly SLA report, manpower, and O&M budget estimates.
* Offer support to project managers during project development, delivery, and service transition phases.
* Take on deputy responsibilities and perform other duties as required.
Requirements:
* Education: Bachelor's degree in a related discipline with 3 years of post-related experience; alternatively, 10+ years of progressive expertise in directly related roles.
* Certifications: Minimum ITIL Foundation and Intermediate (e.g., Service Design, Service Transition, etc.).
* Proven experience in IT service engineering, planning, and operations/maintenance management.
* Demonstrable experience as a line manager, with strong skills as a motivator and mentor.
* Expertise in Configuration Management and Change Management processes and tools.
* Experience in contingency planning, budget preparation, and execution.
* Managing small-scale CIS service implementation projects and mentoring teams.
* Strong report writing and presentation skills.
* ITIL Expert/Managing Professional, PRINCE2 Foundation, MSP Foundation, or PMI PMP certification.
* Familiarity with military telecommunications and information systems (e.g., VLF to Satellite EHF).
* Prior experience in an international military/civilian environment.
* Knowledge of NATO responsibilities and organization, including ACO and ACT involvement.
* Membership in a recognized professional institution.
* Evidence of maintaining up-to-date knowledge in Information Technology.
Why Join Us?
* Employment: Indefinite Contract from the start.
* Relocation Support: Great relocation package.
* Hybrid Work Model: 2 days on-site, 3 days remote.
* Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.
* Team Culture: Collaborative and innovative work environment.
If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Services
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