* Fluency in French and English (near-native level).
* Strong analytical and problem-solving capabilities.
* Willingness and ability to develop in-depth knowledge of various technologies, products, and the stock market .
Valued Skills (Nice to Have):
* Relevant academic background (minimum 3 years).
* Previous experience in similar support roles.
* SQL knowledge.
* Familiarity with ITIL best practices.
* Experience with AS400 .
* Knowledge of banking and stock market environments.