Overview
Join to apply for the (Senior) IT Support Engineer (m/f/x) role at New Work SE in Porto. We're looking for a skilled and proactive (Senior) IT Support Engineer to strengthen our kununu IT team in Porto. In this role, you'll take ownership of first- and second-line support, while also handling system administration in a macOS-focused environment (with some Windows support). You'll be the driving force behind our day-to-day IT operations, tackling advanced troubleshooting, managing assets, and overseeing the full user lifecycle. Your expertise will help streamline processes, optimize workflows, and ensure smooth IT experiences for the entire team. You'll also mentor junior colleagues, sharing knowledge to support their growth. Your tasks include leveraging tools like Microsoft 365, the Atlassian suite, and Miro to boost efficiency and shape a reliable, future-ready IT environment.
Responsibilities
- You deliver advanced first- and second-line support, resolving complex hardware, software, and network issues.
- You manage IT requests, incidents, and service tickets, driving efficiency and improvements.
- You administer and optimize collaboration tools (Microsoft 365, Atlassian, Miro).
- You lead endpoint management and security with MDM tools (Intune, Kandji).
- You oversee IT asset lifecycle from procurement to retirement (macOS & Windows).
- You own employee onboarding/offboarding, ensuring smooth, secure transitions.
- You implement and maintain endpoint security best practices.
- You document processes, deliver training, and mentor junior colleagues.
- You monitor systems, handle escalations, and ensure compliance with IT and data security standards.
Qualifications / Your skills
- Advanced skills in Microsoft 365, Atlassian (Confluence, Jira), and collaboration tools like Miro.
- Expertise in MDM platforms (Intune, Kandji), IT asset management, and ticketing systems.
- Strong knowledge of endpoint security and experience with meeting room/event support.
- Excellent communication and leadership skills, supporting both remote and on-site users.
- Proven track record in onboarding/offboarding and user lifecycle processes.
- You are analytical, improvement-driven, and enjoy mentoring others.
- Fluency in English. Preferred experience in a SaaS/Tech environment.
- Nice to have: Relevant certifications (Microsoft, ACSP, Security+) and scripting skills (PowerShell, Bash).
Benefits
- Mobile devices also for private use
- Drinks, food & goodies
- Sabbatical and part-time options
- Remote work option
- Trust-based working hours
- Communication on equal terms
- Transparent, competitive salary
- Training courses and workshops
- Bring your dog to the office
- Up to 12 weeks Workation
Contact
Jana Roth, Recruiting Manager. Feel free to get in touch with us if you have questions about the job.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Software Development
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