French and English Customer Advisor - Lisbon
Overview
We are looking for a bilingual Customer Service Representative, fluent in French and English, to join our dynamic and international team in Lisbon.
This role plays a key part in ensuring smooth communication between clients and employees, guaranteeing high-quality and efficient service delivery.
Responsibilities
* Coordinate with employees to ensure timely execution of services
* Support clients during the onboarding process, ensuring accurate data collection
* Troubleshoot service execution issues (e.g., access difficulties)
* Manage client feedback, including complaints, damages, or quality concerns
* Handle employee absences according to internal procedures
* Ensure clients' payment information is accurate and up to date
* Respond to employee inquiries about contracts and payroll
* Provide performance feedback to employees and escalate issues when necessary
* Process contract changes as needed
* Assist in planning and organizing events for employees and clients
* Make regular contact with employees and clients to ensure service quality and gather feedback
Qualifications
* Fluency in French and English (C1)
* Strong interpersonal and communication skills
* Customer-focused with great phone etiquette and relationship-building skills
* Ambitious, committed, and eager to grow professionally
* Problem-solver with strong attention to detail
What We Offer
* Competitive salary package
* Join a growing international project
* Real career progression opportunities
* A collaborative, dynamic, and innovative work environment - hybrid in Lisbon
Ready to take the next step in your career? Join us in Lisbon and be part of building something truly unique from the ground up!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Human Resources
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