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Senior it business analyst – servicenow

Setúbal
beBeeAnalytical
Business analyst
Anunciada dia 26 agosto
Descrição

Business Analyst ITSM Role

We are seeking an experienced Business Analyst to join our team in implementing and optimizing ServiceNow ITSM modules. This is a great opportunity for individuals with strong analytical and communication skills to contribute to the success of our organization.


About the Job

* The successful candidate will be responsible for gathering requirements from stakeholders, analyzing existing business processes, and working closely with the development team to design technical solutions that meet business needs.
* A key aspect of this role is serving as a liaison between the business units and the technical team, ensuring clear communication and managing expectations.
* The ideal candidate will have previous experience in a similar role, strong knowledge of ITSM modules, and excellent English language skills.


Key Responsibilities:

1. Gather requirements from stakeholders for enhancements, new features, and functionalities to set up the ITSM module (Change Management, Service Requests, Incident Management, Problem Management).
2. Analyze existing business processes and workflows to identify areas for improvement and optimization using ServiceNow.
3. Work with the development team to design technical solutions that meet business needs, ensuring alignment with best practices and ServiceNow capabilities.
4. Serve as a liaison between the business units and the technical team, managing expectations and ensuring clear communication.
5. Prepare and coordinate user acceptance testing (UAT).
6. Create comprehensive documentation, including requirements, process flows, use cases, test cases, and user guides.
7. Conduct training sessions for end-users and provide ongoing support to ensure effective utilization of ServiceNow.
8. Monitor the performance of implemented solutions and identify opportunities for continuous improvement, proposing enhancements to drive efficiency and effectiveness.


Requirements:

* Previous experience in a similar role.
* Strong knowledge on ITSM modules.
* Good level of English.


Benefits:

This is an exciting opportunity for individuals who enjoy problem-solving, collaboration, and continuous learning. As a Business Analyst ITSM, you will be part of a dynamic team working on innovative projects and contributing to the growth of our organization.


How to Apply:

Please submit your application, including your resume and cover letter, outlining your relevant experience and qualifications for this role. We look forward to hearing from you!

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