Come and work with us.
Do you want to offer solutions to customers with financial and credit card services?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you
Our client is a worldwide renowned American financial company and one of the most respected brands around the world.
As a customer service specialist in this project, your daily responsibilities will include:
1. Offer solutions to customers that need assistance with financial and credit card services
2. Provide customer service through phone communication
3. Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
4. Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
5. Meet and exceed quality goals, compliance regulations and productivity targets
To succeed in the role, you will need to have:
6. Native or proficient level of French (C2) (mandatory)
7. Advanced level of English (at least C1) both verbal and written (mandatory)
8. Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
9. Computer literate
10. A motivated and enthusiastic personality
11. Commercial behavior
12. Self-organized, planning and prioritization skills
13. Patience, empathy, and a unique ability to manage stress
14. Ability to work under pressure and adapt quickly to adverse situations
15. Technical aptitude and the ability to pick up new technology quickly
16. Able to follow guidelines and instructions
17. Ability to keep calm and clear-headed in critical situations
18. Ability to demonstrate confidence when imparting information or dealing with troubled callers
19. Must hold EU citizenship or valid work permit for Portugal
20. Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)
Benefits.
21. Relocation package
22. Competitive wages
23. Paid professional training
24. Employee discounts
25. Private healthcare & dental insurance (after six months of employment)
26. Growth opportunities through various development programs
27. Fun and engaging company-wide initiatives, including our EverBetter wellness program
28. Job stability
29. Life-long skills and experience
30. Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.