1 day ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Customer Success Field Specialist - ViGIE Solutions
Maia, Porto (On-Site) | National & International Travel
At ViGIE, we’re on a mission to enable safer and intelligent healthcare facilities. We develop cutting-edge health tech software, integrating IoT sensors with real-time monitoring, smart alerts, and artifical intelligence for healthcare facilities across the world.
As we expand, we’re looking for passionate, proactive professionals to join our Customer Operations & Success team and help us make a real impact on healthcare safety and efficiency.
What You’ll Do
* Install, configure, and maintain ViGIE monitoring systems, ensuring proper performance and compliance with specifications.
* Conduct preventive and corrective maintenance visits, guaranteeing system reliability.
* Work closely with Customer Success and Sales teams to ensure a seamless service experience.
* Assist with warehouse operations, including RMAs and hardware readiness.
* Contribute to proactive monitoring and process improvements to enhance customer satisfaction.
* Document field interventions, configurations, and customer feedback accurately.
* Represent ViGIE with professionalism and uphold our standards of customer care.
* Travel frequently to customer sites nationally and internationally as required.
* 2+ years experience with installation and maintenance of hardware (IoT/Health Tech is a plus).
* Technical background in electronics, IT or related field.
* Proactive, customer-first mindset and willingness to work on-site.
* Strong interpersonal skills.
* Fluent in Portuguese and English, with excellent communication skills.
* Valid driving license and availability for frequent national and international travel.
* Proactive, customer-first mindset and willingness to work on-site.
* Electrotechnical degree or knowledge
* Multilingual abilities (Spanish/French or other)
* Knowledge of network configuration and troubleshooting.
* Purpose-driven mission—improving healthcare safety
* Collaborative, close-knit team
* Professional growth
* Competitive salary, health insurance, paid training, and more
Apply today to be part of a mission-driven company transforming healthcare safety!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Referrals increase your chances of interviewing at ViGIE by 2x
Get notified about new Customer Success Specialist jobs in Maia, Porto, Portugal.
Customer Support Specialist - Italy (all genders)
Customer Success Insights Specialist - Digital Learning
Customer Support Specialist - France (all genders)
Employee Services & Procurement Support Specialist (m/f/d)
ASSISTENTE COMERCIAL BACKOFFICE- PÓVOA DE VARZIM
French Customer Support Specialist in Porto (Fixed Shifts)
Translation Specialist (PT - FR) & Customer Support (FR)
French Customer Support Specialist in Porto (Fixed Shifts)
Administrative Assistant - Health and Benefits Team
Italian Customer Support Specialist remote in Portugal
German Customer Success Specialist in Porto
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr