Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.
Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model.
These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.
Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.MISSION OF THE ROLEAs a German Customer service representative in this project, you will be responsible to maintain contacts with German customers and offer the option of hiring credit protection insurance related with the automotive sector.
This role is pivotal in enhancing our client's reputation, driving revenue growth, and enabling stronger market presence.
ResponsibilitiesCommunicate with customers via phone;Provide knowledgeable answers to questions about product, pricing, etc;Work with internal departments to meet customer's needs;Data entry in various platforms.QualificationsAt least 1 - 3 years' of relevant work experience;Excellent phone etiquette and excellent verbal, written, and interpersonal skills;Ability to multi-task, organize, and prioritize work;Native German proficiency;Experience in outbound campaigns is a plus.OfferCompetitive salary and bonuses;Health insurance;Language courses