Join us on a journey of endless possibilities
At Strada, possibility isn't just a promise – it's the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you'll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at
Summary
Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise support a selection of clients
Main Responsibilities
* Support Managers with client engagement ensuring all information is accurate and provided on time
* Provide support and guidance for all implementations and go lives
* Provide daily functional support to the teams, to support the successful delivery of payrolls
* Responsible for the maintenance of the Client Solution workbook
* Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation
* Ensure and Sign Off System Maintenance Testing
* Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose
* Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
* Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programs
* Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
* Support Year End
* Ability to recognize and deal appropriately with sensitive and confidential information.
* Proactively identify upsell opportunities.
* Support Management with the resolution of client escalations, along with lessons learnt.
* Upskill and develop team members through training delivery and coaching to enable them to fulfil their role.
* STRADA Security Standards are adhered and followed.
* Time Recording to be completed on time and accurately.
* Contribute to team meetings and raise any issues immediately to your Operations Manager
* Ensure you are up to date with all STRADA HR announcements and communications.
* Build good relationships with all lines of businesses where appropriate.
* Participates in projects and activities as needed and assigned.
Key Criteria to monitor performance.
* Adherence to all Security and Compliance procedures
* 100% Attainment of customer SLA agreements
* Adherence to quality standards
* Adoption of innovation initiatives
* Reduction of client escalations through knowledge transfer to both the client and payroll team
* Demonstrate professionalism and act responsibly.
Required Experience
Professional /Job Experience
* Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll.
* Ability to identify and mitigate risks.
* Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
* Flexibility to support a global and fast paced environment.
* Attention to detail.
* Excellent written and verbal skills
* Self-motivated and a willingness to learn.
* Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures.
Education and Training
Essential
* BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
* 3-4 years relevant experience administering Payroll with SAP in a HR consulting, HR Outsourcing or Corporate environment.
* Expert knowledge on payroll processes, practices, and associated legislation
Desirable
* Demonstrable experience on standardization and automation initiatives.
* HRIS knowledge: Workday, SSFF, Oracle knowledge preferred.
* Payroll certifications
At Strada, our values guide everything we do:
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You'll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada's right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.