Customer Service Representative - Italian & English MarketLocation: Portugal, PortoJob category: Customer Service Representative (CSR)Language: English, ItalianWhat's in it for YOU!
- International and inclusive environment that makes you feel supported, encouraged and welcome from day one.
- Continuous development through our internal learning platforms and external training.
- Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists.
- Permanent full-time contract with attractive salary and bonus system.
- Paid training that will introduce you to the specifics of the job.
- Additional benefits such as discounts at various retail store chains.Join Transcom as a Customer Service Representative in the Italian & English market!
Be on the front line of support for clients and deliver impactful work on a company level.
In this role you will:- Assist customers via multiple channels in Italian and English.
- Provide empathetic and efficient support, ensuring that customers feel heard and understood.
- Collaborate with colleagues to ensure a consistent and seamless customer experience.To be successful in this role, the following is needed:- C1 or native written and spoken proficiency in Italian.
- C1 or native written and spoken proficiency in English.
- Availability to work full-time, 5 days per week, on a rotating schedule (including weekends).
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt and respond to change.
- Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.What Life at Transcom is like!
At Transcom, we're relentlessly committed to our clients and each other.
We champion positive, lasting change in our teams and communities, and foster an environment where every person is included and encouraged to grow.
With the right mindset, there's no end to how far we can go together.
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