Role Overview
We are looking for an experienced
ServiceNow Tech Lead
to join our team and drive the technical design, development, and governance of ServiceNow solutions in enterprise environments. This role requires strong technical expertise, leadership capabilities, and the ability to ensure high-quality delivery while maintaining platform best practices.
Experience Required
4–5+ years of hands-on experience with
ServiceNow
in enterprise environments
Proven experience leading technical teams and ensuring development standards
Experience in complex enterprise integrations and automation processes
Key Technical Skills
1. Advanced Development & UI/UX
Strong expertise in
JavaScript
(GlideSystem, GlideRecord, GlideAggregate)
Pro-code development using
Script Includes
(object-oriented approach)
Advanced
Service Portal
development (
AngularJS mandatory
)
Experience with Server Scripts, HTML, CSS
Development of complex business logic using:
Business Rules
Scheduled Jobs
UI Actions
Performance optimization focus
2. Integrations & Process Automation
Experience with
REST
and
SOAP
integrations
Integration architecture using
IntegrationHub
OAuth 2.0
API Keys
Custom Spokes
Advanced usage of
Flow Designer
Error handling
Subflows
Complex logic implementation
Data transformation and migration using
Transform Maps
with scripting
3. Governance, Administration & Security
CMDB governance
(IRE rules, reconciliation, data quality)
SDLC management:
Update Sets
Application Repository
Multi-instance deployments
Advanced security implementation (
Scripted ACLs
)
Upgrade management:
Skipped Records analysis
Remediation planning
4. Technical Leadership & Quality Assurance
Definition and enforcement of development standards and best practices
Code review and quality assurance for internal and third-party developments
L3 troubleshooting and issue resolution:
Script Debugger
SQL Logs
Transaction analysis
Certifications Mandatory:
ServiceNow Certified System Administrator (
CSA
)
ServiceNow Certified Application Developer (
CAD
)
Nice to Have:
ServiceNow Certified Implementation Specialist (
CIS – ITSM / ITOM
)
Language Requirements
Mandatory:
Portuguese – C1
English – C1
Nice to Have:
Spanish – B2
What We're Looking For
Strong problem-solving mindset
Ownership and accountability
Team leadership and mentoring capabilities
Ability to work in enterprise-scale environments
Focus on scalability, governance, and quality delivery