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Sourcing & People Manager at Findmore Consulting, S.A.
Findmore Consulting S.A. is a company specialized in Information Technologies, founded in 2006, with more than 400 consultants. Our services include infrastructure and cloud, software development, and agility, contributing to major projects in Portugal and Europe.
We're looking for talented, purpose-driven people to join our teams!
Main Tasks & Responsibilities:
* Managing all aspects of QoS and Service Ownership for Network Products
* Define and document operating models for Network services
* Ensure operational readiness for Network products
* Ensure IPC (incident, problem, and change) processes are implemented correctly
* Ensure availability and performance targets are met
* Management and governance of third-party vendors & suppliers
* Develop, enhance, and transform existing services
* Develop and manage service improvement plans
* Ensure the services delivered meet global standards
* Build and maintain strong business relationships at a strategic level with customers
* Provide escalation support for incidents
* Liaison with Service Managers from GSO (Global Service Operations)
* Delivery of global governance of services in scope
* Expertise in service ownership within a Network environment in a large corporate setting (preferably ITIL)
* Experience managing competing priorities and ability to work as part of a team or independently
* Expertise with Network incident and problem management
* Expertise in change management, communication activities, and mediation
* Understanding and managing the rollout of processes and organizational change
* Experience in developing new Network services at the Service Management level
* Driving Service Improvement Plans / QoS initiatives
* Managing service budgets and driving cost efficiencies
* Proven experience managing supplier and service provider relationships
* Strong analytical, evaluative, and problem-solving skills
Other Requirements:
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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