Job Description
Our ideal candidate will be a customer-centric individual with a passion for delivering exceptional support experiences. As a Customer Specialist, you'll play a vital role in ensuring our users receive top-notch assistance across various channels.
Key Responsibilities:
* Deliver premium customer support through phone, email, chat, and social media
* Guide users through account setup, login difficulties, payment queries, and ID verification
* Diagnose and resolve technical problems with confidence and care
* Serve as a reliable support contact, particularly for clients in the sports sector
* Communicate clearly, patiently, and empathetically to foster customer trust
* Adhere to internal procedures to ensure consistent, high-quality service
* Contribute ideas and feedback to continuously improve support strategies and user satisfaction