Manuf CAD/CAM/Design Account Sales Administrator
Department: Sales
Reports to: Philippe Laziosi
About the Role
As a Key Account Sales Administrator, you will play a vital role in supporting our Key Account Sales team. You'll manage the administrative flow of the sales process, ensure smooth coordination between departments, and deliver an exceptional experience to our customers.
Your attention to detail, organizational excellence, and collaborative spirit will help drive operational efficiency and contribute directly to our commercial success.
What You'll Do
* Manage and process orders, quotes, and invoices in close collaboration with the Sales and Accounting teams.
* Act as the main contact point for customers, ensuring professional and timely responses to their requests.
* Keep customer data, contracts, and commercial information up to date across Cyncly's systems (Salesforce, CSO, etc.).
* Prepare sales proposals, presentations, and performance reports to support the account managers.
* Coordinate framework contracts and pricing agreements in partnership with the sales team and Legal department.
* Monitor sales KPIs and maintain forecasts versus budget, providing variance analysis when needed.
* Work closely with Logistics, Finance, and Operations to ensure accurate delivery and billing.
* Oversee the sales administration process (contract updates, product changes, etc.) and ensure clear communication between departments.
* Support after-sales activities, including claim management, returns, and service requests, in coordination with relevant teams.
* Contribute to the organization of sales events, meetings, and promotional activities.
* Ensure compliance with internal policies and legal standards in all sales administration processes.
Note: Accounting and dispatch responsibilities remain within their respective teams.
Revenue attribution for client accounts remains the responsibility of each Key Account Manager (KAM).
What You Bring
* A degree in Business Administration, Sales, Marketing, or a related field (preferred).
* Proven experience in Sales Administration, Customer Service, or a similar role.
* Excellent organizational skills and attention to detail.
* Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with CRM/ERP systems.
* Strong communication and relationship-building skills, both internally and externally.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong sense of organization, prioritization, and problem-solving.
Key Strengths
* Customer focus and service excellence
* Precision and administrative rigor
* Team player with strong coordination skills
* Analytical mindset and data-driven approach
* Proactive attitude and solution-oriented thinking
KPIs « Leapsome » :
Performance Objectives (Base 100%) 1. Data Reliability and Compliance with Billing & Delivery Deadlines – 20%
Ensure high accuracy of customer and order data, and compliance with invoicing and delivery schedules, in coordination with Finance and Logistics.
Target: ≥ 95% of deliveries and invoices issued within planned deadlines.
2. Sales / KAM Satisfaction – 25%
Maintain a high level of satisfaction among Sales Representatives and Key Account Managers through internal feedback and quarterly mini-surveys.
Target: Average score ≥ 4 out of 5.
3. Cross-Department Collaboration Quality – 25%
Foster effective coordination between Sales, Finance, and Operations teams.
Measurement: Cross-functional feedback or internal collaboration score ≥ 4 out of 5.
4. Framework Contracts & Pricing Agreements Management – 10%
Ensure all framework contracts and pricing agreements are updated or renewed in line with deadlines. Provide timely reminders to Sales teams to apply annual indexation.
Target: 100% completed before the annual renewal date.
5. Process Improvement and Skills Development – 20%
Actively contribute to enhancing Order Administration processes (suggestions, automation initiatives, CRM optimization) and participate in continuous learning and upskilling activities.
Target: Minimum of 2 initiatives per semester.