Deliver Exceptional Customer Service
About us, we empower entrepreneurs to achieve success faster and more effectively by simplifying administrative tasks.
We strive to remove obstacles for entrepreneurs to realize their dreams.
Job Overview
Provide expert guidance and support to users, ensuring customer satisfaction by resolving inquiries.
Interact with customers via phone, email, and live chat, demonstrating a deep understanding of our offerings and commitment to delivering personalized solutions.
Maintain detailed records of customer interactions and collaborate with internal teams to contribute to continuous improvements in customer experience.
This is a fantastic opportunity for experienced customer service representatives to expand skills and work within a cohesive team.
Key Responsibilities
* Deliver outstanding customer service via phone, email, and online chat.
* Escalate complex issues and provide clear solutions.
* Relay customer feedback for product improvements.
* Assess and resolve refund requests.
* Communicate refund decisions effectively.
* Develop strong knowledge of our products.
* Maintain accurate records of customer interactions.
* Resolve or escalate customer complaints promptly.
Qualifications and Key Skills
* Minimum 6 years in customer success or related roles.
* Strong communication and interpersonal skills.
* Native or fluent English level (C1 minimum).
* Experience with MS Office and CRM systems.
* Problem-solving skills and ability to troubleshoot.
* Empathetic and able to build rapport with customers and colleagues.
* Humble, open to feedback, curious, and eager to learn.
* Persistent, agile, and goal-driven.