Mission:
Strives to ensure guest and employee satisfaction and achieve the operating budget.
Job Summary:
- Assist staff with expediting problem payments;
- Follow up with guest regarding satisfaction with guest-related issues;
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;
- Process all payment types such as room charges, cash, checks, debit, or credit;
- Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;
- Process all check-outs including resolving any late and disputed charges;
- Coordinate with Housekeeping to track readiness of rooms for check-in;
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;
- Assist management in training, motivating, and coaching employees; serve as a role model.
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role;
- Customer service attitude;
- Excellent communication and organizational skills.
Education/Professional Experience:
- High School Degree or Degree in hotel management is a plus;
- At least 2 years of customer service experience.
Language Skills:
- Good communication skills in Portuguese and English (mandatory).
Would you like to be part of the Hyatt Regency Lisbon team? Apply Now ******
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