Mission: Strives to ensure guest and employee satisfaction and achieve the operating budget.
Job Summary: - Assist staff with expediting problem payments; - Follow up with guest regarding satisfaction with guest-related issues; - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key; - Process all payment types such as room charges, cash, checks, debit, or credit; - Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations; - Process all check-outs including resolving any late and disputed charges; - Coordinate with Housekeeping to track readiness of rooms for check-in; - Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy; - Assist management in training, motivating, and coaching employees; serve as a role model.
Requirements: - Customer service attitude; - Excellent communication and organizational skills.
Education/Professional Experience: - High School Degree or Degree in hotel management is a plus; Language Skills: - Good communication skills in Portuguese and English (mandatory).