Overview Join a global customer experience company supporting a leading provider of employee benefits and meal card solutions used by thousands of companies and employees across Europe.Location: Braga, Portugal | HybridSchedule: Monday – FridayShifts: Rotational between 07:00 – 19:00Language: Advanced level of German requiredWe are currently looking forCustomer Support Representativesto assist users with inquiries related tomeal cards, balances, payments, and account services, ensuring a smooth and professional customer experience.This role is ideal for candidates who enjoyhelping people, solving problems, and working in a structured support environment.What You'll DoAssist customers with inquiries related to meal cards and employee benefit accountsSupport users with payments, balances, card usage, and platform accessHandle requests via phone, email, or digital channelsAccurately document customer interactions in internal systemsProvide professional, empathetic, and solution-oriented supportCollaborate with internal teams to improve service qualityWhat We're Looking ForStrong communication and customer service skillsAbility to solve problems and provide clear solutionsComfortable working with digital systems and CRM toolsOrganized and able to handle multiple tasks efficientlyTeam-oriented mindset with a professional attitude toward customersPrevious experience in customer support or service roles is a plusSalary & BenefitsBase Salary: €1,055 gross × 14 monthsPerformance Bonus: €80/month × 12 monthsMeal Allowance: €7.63/dayBraga Position Bonus: €20/month × 12 monthsWelcome Bonus: paid in 12 monthly installments during the first yearAdditional BenefitsPermanent contract (3-month trial period)Hybrid work model in BragaHealth insurance from day 1 (fully covered after 6 months)Paid training for the projectCareer development opportunitiesWork Authorization Requirements Candidates must havevalid documentation to work in Portugal, such as:EU ID / EU citizenshipPortuguese residence cardManifestação de InteresseValid Type D work visa with AIMA appointment scheduled + NIFExpired Type D work visa with AIMA appointment already attended + NIFNISS is preferred but can be supported if needed.Apply now and start your career in a global customer experience environment supporting a major employee benefits platform...#J-18808-Ljbffr