Dutch (C2) & English (B2) speaking Customer Service Specialist (Portugal) Location:Work from Home (1 month on-site training in Lisbon)About the project:We are currently looking for a customer service specialist to join a dynamic team supporting a global financial technology company operating an online payments platform across multiple countries. This position combines customer support and collections activities, requiring strong communication skills, negotiation abilities, and attention to detail.ResponsibilitiesHandling inbound & outbound calls (customer support + collections)Negotiating payments and securing promise-to-pay commitmentsAssisting with account funding and transactionsResolving account and collections inquiriesSupporting vulnerable customers and insolvency casesUpdating internal systems and arranging call-backs when neededRequirements1–2 years of customer service experience (call center/retail/hospitality preferred)Dutch language at minimum C2 levelEnglish language at a minimum B2 levelCan work remotely within PortugalComfortable using Microsoft Office and online systemsAbility to multitask and work independentlyWhat we offerSalary: 1,100 € gross x 14 times per yearComplexity bonus: up to 80 € gross per monthRemote work within PortugalAutomotive & Digital Customer Support Agent (Remote in Portugal) Location:Portugal |Workload:Full-TimePosition Overview:We are looking for Dutch-speaking customer support agents to assist high‐value clients in the digital advertising space, handling chat, email, and phone support.Main ResponsibilitiesAnswer customer questions via phone, chat, and email with professionalism and enthusiasm.Use knowledge of automotive and digital products to solve problems.Maintain detailed records of customer interactions in the CRM.Collaborate with the team to improve the customer experience.Stay informed about the client's latest offers and policies.Show warmth and enthusiasm in every conversation.RequirementsFluency in Dutch (C2 minimum)English communicative level at least B1Reside anywhere in PortugalAbility to communicate clearly and effectivelyWhat we offerFull‐time contractBase salary (gross): 1,500 € per month x 14Performance bonus (gross): 80 € per month x 12Meal allowance: 7.63 € per working day (paid in meal card)German Customer Service Representative (Retention Team) – Remote in Portugal Position Overview:German‐speaking customer consultants handle incoming calls from customers intending to cancel contracts, aiming to retain them through excellent service, upselling, and cross‐selling.Main ResponsibilitiesManage inbound customer calls regarding contract cancellations.Advise customers on services and offers to maintain or increase subscription value.Upsell and cross‐sell products and services.Ensure a high level of customer satisfaction and loyalty.Meet defined quality and performance standards.Candidate ProfileFluent in German (mandatory) and good command of English.Previous call‐center experience valued but not mandatory.Strong customer service and communication skills.Resilience, flexibility, and ability to work under pressure.Detail‐oriented, reliable, and punctual.Basic PC skills.Completed technical training or equivalent professional experience.Work Schedule Monday to Friday, rotating shifts:07:00 – 16:0008:00 – 17:0009:00 – 18:00Compensation & BenefitsBasic Salary: 920 € gross/monthPerformance Bonus (up to): 360 €/monthLanguage Allowance (German + English): 500 €/monthMeal Allowance: 9.60 € per day worked (up to 201.60 €/month)Dutch Customer Service Representative – Remote in Portugal Location:Portugal |Workload:Full‐TimePosition Overview:Dutch‐speaking customer support agents to support high‐value clients in digital advertising, handling chat, email, and phone.Main ResponsibilitiesProvide support via chat, email, and phone.Assist customers with the self‐serve advertising platform and related tools.Deliver pre‐ and post‐sales support for digital advertising products.Troubleshoot and resolve technical issues such as bugs or delivery errors.Communicate updates and resolutions to clients promptly and professionally.Identify opportunities for customers to enhance advertising performance.Gather client feedback and share product insights to improve user experience.Candidate ProfileFluency in Dutch (mandatory) and proficient English.Strong communication, problem‐solving, and interpersonal skills.Basic technical proficiency and computer skills.Ability to manage multiple tasks in a fast‐paced environment.Team player with proactive and customer‐oriented mindset.Previous experience in customer support or digital marketing valued but not required.Compensation & BenefitsCompetitive monthly salaryPerformance‐based bonusesHealth insurance and employee discountsMeal allowanceFull training provided and paidCareer progression opportunitiesGerman Customer Service Representative – Remote in Portugal Location:Portugal |Workload:Full‐TimePosition Overview:German‐speaking customer support agents to assist high‐value clients in digital advertising, handling chat, email, and phone.Main ResponsibilitiesProvide support via chat, email, and phone.Assist customers with the self‐serve advertising platform and related tools.Deliver pre‐ and post‐sales support for digital advertising products.Troubleshoot and resolve technical issues such as bugs or delivery errors.Communicate updates and resolutions to clients promptly and professionally.Identify opportunities for customers to enhance advertising performance.Gather client feedback and share product insights to improve user experience.Candidate ProfileFluency in German (mandatory) and proficient English.Strong communication, problem‐solving, and interpersonal skills.Basic technical proficiency and computer skills.Ability to manage multiple tasks in a fast‐paced environment.Team player with proactive and customer‐oriented mindset.Previous experience in customer support or digital marketing valued but not required.Compensation & BenefitsCompetitive monthly salaryPerformance‐based bonusesHealth insurance and employee discountsMeal allowanceFull training provided and paidCareer progression opportunitiesGerman Customer Service Representative – Full Remote Location:Remote in Portugal |Workload:100% (Full‐Time, Permanent Contract)Position Overview:German‐speaking customer consultants handling contract cancellations, retention, upselling, and cross‐selling.Main ResponsibilitiesManage inbound customer calls regarding contract cancellations.Advise customers on services and offers to maintain or increase subscription value.Upsell and cross‐sell products and services.Ensure high customer satisfaction and loyalty.Meet defined quality and performance standards.Candidate ProfileFluent in German (mandatory) and good command of English.Previous call‐center experience valued but not mandatory.Strong customer service and communication skills.Resilience, flexibility, and ability to work under pressure.Detail‐oriented, reliable, and punctual.Basic PC skills.Completed technical training or equivalent professional experience.Work Schedule Monday to Friday, rotating shifts:07:00 – 16:0008:00 – 17:0009:00 – 18:00Compensation & BenefitsBasic Salary: 920 € gross/monthPerformance Bonus (up to): 360 €/monthLanguage Allowance (German + English): 500 €/monthMeal Allowance: 9.60 € per day worked (up to 201.60 €/month)Assiduity Allowance: 110 € /monthFlex Work Allowance: 60 € /monthCargo – Customer Service Representative (Czech speaking, Remote in Portugal) Location:Braga, Portugal (Remote)Start Date:7 May 2026 |Work Schedule:Monday to Friday, 08:00 – 17:00 | Weekends offWe are seeking a customer service representative fluent in Czech and English to join an international support team. The role involves handling inquiries across phone, email, and chat, providing accurate information, and offering effective solutions.Key ResponsibilitiesHandle customer inquiries via phone, email, or chat in Czech and EnglishProvide accurate information and effective solutions to customer requestsMaintain a high level of professionalism and customer satisfactionRecord and update customer interactions in internal systemsFollow company procedures and service guidelinesRequirementsNative or fluent Czech (mandatory)Good English communication skills (written and spoken)Strong communication and problem‐solving abilitiesAbility to work independently in a remote environmentMust already be based in Portugal (mandatory)Availability to work Monday–Friday, 08:00–17:00Remote Dutch Speaking Customer Service Support (Relocation to Portugal) Cross Border Talents is seeking a Dutch‐speaking customer support representative for a leading global provider, working remotely in Portugal.ResponsibilitiesListen to customer questions and concerns, and provide answers and solutionsTroubleshoot orders, deliveries, payments, and returnsAct as point of contact for external sellersProvide information about digital productsEscalate and reroute issues to other departmentsWorking Hours 40 hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 23:00.Holiday and BonusesPortuguese public holidays apply; compensation day available for work on holidays22 working days per year as per Portuguese lawHoliday and Christmas bonuses equal to base salary, paid in monthly percentages on top of base salaryContract DetailsSign a Selection Agreement during recruitment final stageUpon selection, sign an Employment Uncertain Term of 12 monthsEmployment beyond 2 years becomes permanentSalary Without apartment: 1,360 € | With apartment: 1,100 €#J-18808-Ljbffr