Job Title: SAP Digital Customer Engagement Manager
Key responsibilities of this role include supporting sales to delivery handover, customer onboarding to SAP Enterprise Cloud Services, and contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES. The successful candidate will be responsible for orchestrating the overall service/project delivery according to planned scope, budget, and milestones, as well as supporting in de-escalations of critical customer situations.
* Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
* Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
* Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
* Supporting in de-escalations of critical customer situations
* Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
* Contributing to customer release and maintenance activities
* Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
* Executing and supporting problem management and continuous improvement
* Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
* Reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime
Required Skills and Qualifications:
* Technical expertise in SAP Basis area with minimum of 2+ years of experience
* Good understanding & hands-on experience required in HANA database
* Experience in SAP Upgrade & Migration (OS/DB) is mandatory
* Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus
* Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed
Work Experiences:
* 4+ years' experience with multi-national software/IT organizations
* 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management)
* 2+ years of SAP Basis S/4HANA knowledge
Languages:
* Portuguese at C1: Level Fluency
* English: (B2: Independent Level User)
Equality & Opportunity for All:
The company values diversity, equity, and inclusion. We are committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.