The Primary Responsibilities Of This Role Include
* Deliver one to one virtual counselling sessions, addressing a range of psychological health issues using short-term therapeutic interventions such as CBT, ACT and MBT
* Deliver one to one virtual coaching sessions, and develop resilience plans for maintaining employee health and wellbeing
* Deliver virtual group and peer support sessions aimed at building resilience, developing healthy coping strategies and building positive working relationships
* Facilitate virtual creative sessions such as creative therapies, music therapies, and mindfulness-based activities
* Assess cases for trauma related to exposure to graphic content and follow escalation protocols
* Evaluate and appropriately manage risks of harm to self or others in a timely manner
* Manage confidential case records and reports safely, and in line with privacy protocols
* Deliver psychometric assessments to employees in the region
* Review assessment data for trends that require intervention, and contribute to insight reports
* Complete administrative duties, including tracking session data and completion of individual case notes in a timely manner
* Respond promptly to emails and messages from employees seeking support, ensuring clear and timely communication
* Communicate with the clinical leadership team on a regular basis to discuss observations, insights risks and areas for improvement
* Contribute towards safe working practices across the Psychological Health team
* Attend monthly peer support sessions with your Clinical Manager and regional colleagues
* Adhere to professional and ethical guidelines set by discipline specific governing and licensing bodies
* Contribute towards safe working practices across the Psychological Health team
Minium Qualifications
* Master's degree in clinical psychology, counselling psychology, or psychotherapy
* Current unrestricted license to practice in the country where the site is based
* Minimum 3 years of experience in wellbeing or psychotherapy field
* Proven experience in cross-cultural counselling, demonstrating sensitivity and competence with diverse client backgrounds
* Able to build trust and rapport with employees, managers and team members
* Proven experience designing and delivering wellbeing/mental health training, workshops and webinars
* Strong data management skills, ensuring accurate handling of sensitive information and session records
* Excellent time management and prioritization skills, effectively handling multiple tasks and responsibilities in a dynamic setting
* Proven ability to maintain professionalism and ethical standards in a business environment
* Excellent communication skills
* Fluent in written and spoken English
* Availability for a Flexible Schedule (Between 6AM - 11PM)
Desired Qualifications
* Experience working in Trust and Safety or a content moderation environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.