Customer Service Representative Job Summary
We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing operations, you will be responsible for delivering exceptional customer experiences through timely and effective issue resolution.
About the Role
This is an exciting opportunity for a motivated individual to grow their career in a dynamic and supportive environment. You will have the chance to work with a talented team of professionals who are passionate about providing outstanding customer service.
* Provide exceptional customer support by addressing customers' inquiries and concerns in a timely and professional manner;
* Analyze and resolve customer complaints in a fair and efficient manner;
* Collaborate with internal stakeholders to ensure seamless issue resolution and customer satisfaction.
Required Skills and Qualifications
To succeed in this role, you will need:
* A strong proficiency in written and oral Portuguese (C1 level);
* Intermediate-level English language skills;
* Prior customer service experience - minimum 6 months;
* A high level of curiosity about the cryptocurrency market;
* The ability to communicate effectively both verbally and in writing;
* Multitasking and working under pressure skills;
* A fast learning pace and a diligent work ethic.
Benefits
As a valued member of our team, you can expect:
* Full-time employment with indefinite contracts (negotiable depending on your experience and client needs)
* Competitive salary and performance-based bonuses
* Central location in Porto, Portugal
* Bring-a-friend referral bonus opportunities
* Comprehensive training on company policies and project specifics
* Career development programs, specialized courses, and language classes
Experience the Best Version of Yourself
If you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Join our team and discover why thousands of game-changers around the globe call us their employer of choice.