Are you passionate about working with technology brands? We may have the perfect opportunity for you. Based in Lisbon, our company takes care of its employees from career development to social integration.
Job Responsibilities
* You will be responsible for communicating with advertisers and internal sales teams via phone, email, chat, and video conferencing.
* Implementation of web-based products with customers is another key responsibility.
* Guiding and training customers on how to use the product is a vital part of this role.
* Delivering high-quality service to your customers, exceeding client expectations and quality scoring measures, is also required.
Required Skills and Qualifications
* A German Native speaker with good English skills (B2 level) is a must.
* Basic understanding or willingness to learn about JavaScript, HTML5, and CSS/CSS3 is required.
* Experience or interest in online advertising or ad product experience is highly valued.
* Troubleshooting skills are essential in this role.
* Technologically capable of quickly learning customer service software applications and processing customer implementations that do not necessarily follow a standard template/process is required.
* Experience working in a B2B environment is beneficial.
* Strong communication, customer service, relationship management, and support skills are necessary for success in this role.
Benefits
* A fixed-term contract for one year that can be renewed every year is offered.
* Working hours are Mon – Fri 8 am to 5 pm (40 hrs/week).
* Training opportunities are available, including 9 weeks of training.
* Salary conditions vary depending on whether free accommodation is included: €1035 gross/month + bonus of up to €300 gross per month or €1400 gross/month + bonus of up to €300 gross per month.
International Applicants
* Reimbursement of initial flight costs is provided.
* Pick up from the airport is arranged.
* Annual return ticket to your home country within the EU is given.
* Help with paperwork, opening a bank account, etc. upon arrival is available.
* Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company are offered.
* Career opportunities in different career paths are available.
Your Future Role
Based in Lisbon, you will join an international team including talents from more than 80 nationalities all over the world. As a Digital Marketing Web Product Implementation Specialist, you will play a vital role in delivering high-quality service to our customers, exceeding client expectations and quality scoring measures.