Job Opportunity:
As a key member of our team, you will play a vital role in ensuring the smooth operation of our IT systems and applications.
This position is responsible for providing operational IT support to ensure high availability, performance, and reliability of our systems and applications.
The ideal candidate will be an analytical thinker with strong problem-solving skills, able to troubleshoot technical issues related to hardware, software, and network systems.
Key Responsibilities:
* Work closely with stakeholders to understand business processes and requirements.
* Monitor and maintain critical IT systems, applications, and infrastructure.
* Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and network systems.
* Provide Tier 2/3 support to internal teams or end-users, escalating complex issues when necessary.
* Perform routine maintenance tasks, including system updates, backups, and security checks.
* Document incidents, problems, and solutions to build a robust knowledge base.
* Contribute to the automation of repetitive tasks and processes to improve efficiency.
Required Skills and Qualifications:
* Strong understanding of IT infrastructure, including servers, networks, and cloud technologies.
* Experience with relational database management and querying.
* Familiarity with operating systems (Windows, macOS, Linux).
* Shell batch scripting (Bash and/or Powershell) skills.
* Development skills are a plus, such as Python, Java, C#, or JavaScript.
* Knowledge of ITIL processes and best practices is a plus.
* Knowledge of GenAI technologies is a plus.
Benefits:
* A hybrid working model allowing you to combine onsite and offsite work.
* Participation in a motivated and fun crew to grow and build and shape the GBS together.
Other Opportunities:
* Participation in continuous improvement initiatives to enhance our processes and tools.
* Opportunities for growth and development within European core countries or in other regions around the world.
Airbus offers diverse career opportunities with a commitment to act with integrity and respect for individuals and their contributions. Our modern office at Parque das Nacoes is well connected to public transportation, offering a convenient and enjoyable work environment.