Project / Program Manager – Professional Services (SaaS)Location:Hybrid – Lisbon, Portugal Seniority:4 - 7 yearsWe're looking for an experiencedProject / Program Managerto join our Professional Services team and lead enterprise SaaS implementations and strategic optimization initiatives.This is a high-impact, client-facing role where you will drive complex deployments, manage cross-functional delivery teams, and partner with senior stakeholders to ensure measurable business outcomes.If you thrive in structured, fast-paced SaaS environments and enjoy translating strategy into execution — this role is for you.What You'll DoLead end-to-end enterprise SaaS implementations and optimization programs Own scope, timelines, risk mitigation, and delivery governance Align delivery plans to customer business objectives and success metrics Partner closely with Account and Customer Success teams to support retention and expansion Coordinate consultants and cross-functional teams to ensure seamless execution Forecast resource needs and manage delivery capacity across engagements Proactively identify risks that could impact adoption, renewals, or revenue Drive process improvements and scalable delivery practicesWhat We're Looking For4+ years of experience in Project or Program Management within SaaS, Professional Services, or enterprise consulting Proven experience managing complex, enterprise-level implementations Strong stakeholder management skills (Director level and above) Experience working cross-functionally across Sales, Product, Engineering, and Customer Success Exceptional organizational and risk management skills Strong emotional intelligence and executive communication ability Bachelor's degree required; PMP or equivalent certification is a plus