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German-speaking Customer Advisor for PVH, Matosinhos
Client:
City Job Offers
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
371297a42226
Job Views:
3
Posted:
02.04.2025
Expiry Date:
17.05.2025
Job Description:
Do you have a keen interest in design and thrive on interacting with people remotely? We've got an exciting opportunity for a dedicated individual based in Lisbon. We're in search of an excellent communicator with a natural flair for customer engagement.
About the Company
Undoubtedly, you're familiar with them. PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries with a committed workforce of 36,000.
The Opportunity
Join the elite PVH Support Team in Lisbon. An exhilarating and international environment awaits you. Work abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile
1. Your mission will be to provide telephone and written support to our German-speaking customers, always ensuring a courteous and helpful attitude.
2. Proficient in German and fluent in English (both written and spoken).
3. Outstanding communication skills.
4. Keen to learn.
5. (Bonus) Experience in a telephone customer service or call center environment.
Your Responsibilities
1. Address the questions and concerns of German-speaking customers, providing the best possible solutions via phone.
2. Assist with orders, deliveries, payments, and returns via e-mail, chat, and social media channels.
3. Provide information about trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
4. Engage in cross-selling and upselling of products after addressing customer queries.
Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
Benefits:
1. Competitive salary plus bonus.
2. Private health insurance.
3. Comprehensive relocation package for #cityjobbers relocating from abroad, including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
4. Free Portuguese language courses.
PVH believes in a world powered by forward design, creativity, and top-quality apparel. If your dream job involves contributing to this global project from sunny Lisbon, we would love to hear from you
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