Contact Center Agent (Roadside Assistance) Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.We are focused on our clients' activities and take responsibility for carrying them out on their behalf.We are currently looking to grow our team with aContact Center Agent (Roadside Assistance - German Speaker)for ourfully remoteproject.What will your resposibilities be?Providing roadside assistance in a safe, professional and timely mannerAcknowledging and resolving customer complaintsProcessing inquiries received via phoneIdentifying customer needs and helping customers using specific featuresAnalysing and reporting product malfunctionsAssisting in training new employees when requested by managementUpdating our internal databases with information about technical issues and useful discussions with customersInforming customers about new features and functionalitiesFollowing up with customers to ensure their technical issues are resolvedWhat skills are we looking for?High school diploma or equivalent ( mandatory )1–3 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role ( preferred )Native-level German or minimum C1 proficiency ( mandatory )Availability to work in a shift-based schedule ( mandatory )Familiarity with the automotive industry ( considered an advantage )Experience using help desk software and remote support toolsSolid understanding of CRM systemsExcellent communication and problem-solving skillsWhat we can offer:Competitive Salary and BenefitsOpportunity for rapid growth in the companyTraining according with your path career#J-18808-Ljbffr