We are HCLTech, one of the fastest-growing large tech companies in the world and home to 220,000 people across 60 countries. We supercharge progress through industry-leading capabilities centered around Digital, Engineering, Cloud, and AI. Our diverse, creative, and passionate people are the driving force behind our work, consistently raising the bar for excellence. We strive to help our employees find their spark and become the best version of themselves.
About the Role: As a Service Desk Agent with HCL Technologies, you will be the first point of contact for supply and demand related customer support inquiries for our Dutch speaking stakeholders. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.
Responsibilities:
Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Own the Stakeholder Experience by liaising with diverse Helpdesks (for troubleshooting assistance), product partners (both certified through the client and third parties), and Quality Engineering teams.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
Qualifications:
Minimum of a year's experience in a Customer Support or client facing role, preferably in a multi-national environment.
High School Diploma or Secondary School Completion Equivalent.
Close familiarity with Computers and Digital Network configurations, including advanced level working knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Skills:
Required Language Thresholds:
Dutch: C2 level/Native Level Fluency
English: B2: Independent User Level
Why Us
Permanent contract
Competitive salary
Private health and life insurance from day one in the company
Working hours: Monday to Friday, day shifts
Hybrid model
Meal allowance on card/voucher
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
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