Do you thrive on interacting with people remotely and have a keen interest in design?
We're seeking an excellent communicator with a natural flair for customer engagement to join our team in Lisbon.
About the Opportunity
Join the elite PVH Support Team in Lisbon, working abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile
* You will provide telephone and written support to German-speaking customers, ensuring a courteous and helpful attitude.
* Proficiency in German and fluency in English (written and spoken) is required.
* Ongoing communication skills are essential.
* Keenness to learn is a must.
* Bonus points for experience in telephone customer service or call center environments.
Your Responsibilities
1. Address German-speaking customers' questions and concerns via phone, providing best possible solutions.
2. Assist with orders, deliveries, payments, returns via email, chat, and social media channels.
3. Provide information on trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
4. Engage in cross-selling and upselling of products after addressing customer queries.
5. A temporary renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
6. Competitive salary plus bonus.
7. Private health insurance.
8. A comprehensive relocation package including airport pick-up, administrative assistance for registration in Portugal, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home within Europe.
PVH Culture
PVH believes in a world powered by forward design, creativity, and top-quality apparel. If contributing to this global project from sunny Lisbon excites you, we'd love to hear from you.
Please note that a work permit might be required if you're not a passport holder of the country for the vacancy. Check our blog for more information.
All applications should be made via the 'Apply now' button.