Who are we?As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 980 expert consultants, representing 35 different nationalities, collaborates across 12 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Committed to sustainability (Ecovadis Gold), diversity (gender index: 92%), and quality of work life (Best Workplace Experience), Quanteam is a forward-thinking enterprise.Our ExpertiseWith a dual expertise in both business and IT, Quanteam supports its corporate clients (investment banks, asset management companies, private and retail banks, custodians, etc.) across the entire Front-to-Back spectrum in evolving their business activities and transformation projects.Our teams are organized into 5 expertise areas:Quantitative FinanceRisk, Compliance, and RegulatoryOperations and FinanceTransformation and OrganizationInformation SystemsIn 2023, Quanteam generated a revenue of €74.6 million.We are looking for a Junior IT Helpdesk - Customer ServiceMain Tasks:
Ensure efficient processing of requests (phone calls, emails, tickets, etc.) in compliance with quality, security, and confidentiality standards.Maintain and improve customer relationships by ensuring high-quality service and monitoring customer satisfaction.Identify and report customer dissatisfaction and escalate issues when necessary.Ensure strict compliance with professional secrecy and data confidentiality rules.Report system malfunctions, anomalies, and incidents in a timely manner.Participate in continuous improvement initiatives to enhance service efficiency.Share knowledge and promote best practices within the team.Propose improvements to processes and organizational methods.Contribute to updating and maintaining operational procedures and documentation.Main Skills & Requirements:
Strong knowledge of customer support and complaint management techniques.Proficiency in handling calls, emails, and customer inquiries professionally.Ability to work collaboratively in a team environment.Adaptability, flexibility, and results-oriented mindset.Strong customer relationship and communication skills.High level of rigor, resilience, and stress management.Ability to use management and decision-making tools effectively.Fluency in English and French (B2+).Hybrid Role in PortoIf you feel this opportunity is for you, send your CV and join our team!