Experisis recruiting for a leading telecommunications company that is strengthening its customer support teams withnative or fluent German speakerswho also have agood command of English, to join theGerman Retention department.
Key Responsibilities:
Handle contacts with German-speaking customers(via phone, email, or chat) while ensuring a polite, clear, and efficient service.
Identify reasons for potential cancellationsand work proactively toretain customersby offering suitable solutions.
Negotiate offers, plans, and commercial conditions, providing the best possible proposal within company guidelines.
Resolve basic technical issues or escalate themto the appropriate internal teams when necessary.
Advise customers on services, products, and features, ensuring they fully understand the available options and benefits.
Accurately update and maintain customer informationin internal systems.
Meet retention, customer satisfaction, and service quality targets.
Collaborate with cross-functional teamsto ensure efficient resolution of complex cases.
Stay up to dateon campaigns, new products, processes, and company policies.
Requirements:
Fluency inGerman (native or equivalent level).
Good command ofEnglish (B2 level or higher).
Strong communication and customer service skills.
Team spirit and results-oriented mindset.
Availability to work the indicated schedules:
Monday to Friday, rotating shifts(07h-16h; 08h-17h and 09h-18h)
100% remote position.
If you are passionate about helping customers and want to be part of aninternational and innovative team, apply now!