Mercier Consultancy is looking for a Dutch Speaking Customer Support Agent to join our Food Delivery Service Department. In this essential role, you will engage with customers who rely on our platform to satisfy their culinary cravings. You will assist users with their inquiries, manage order-related issues, and ensure a delightful experience throughout their food delivery journey. Your fluency in Dutch will be crucial for addressing customer concerns and providing top-notch service. If you are passionate about food, customer service, and technology, this role could be the ideal fit
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Dutch regarding food delivery services.
- Assist users with order placements, modifications, cancellations, and tracking deliveries.
- Resolve complaints and issues related to orders to ensure customer satisfaction.
- Communicate effectively with restaurant partners and delivery personnel as needed.
- Document customer interactions accurately for quality assurance and service improvement.
- Stay updated on menu offerings, promotions, and delivery policies to provide accurate information.
- Gather customer feedback to help enhance the overall service experience.
Requirements
- Fluency in Dutch and English, both written and spoken, is essential.
- Prior experience in customer support, particularly in the food delivery or hospitality sector, is preferable.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to multitask and handle a fast-paced environment.
- Familiarity with customer service software and food delivery platforms is an advantage.
- Detail-oriented and able to manage various inquiries concurrently.
- Willingness to work flexible hours, including evenings and weekends, as needed.
Benefits
1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...