**Digital Marketing Support Specialist - English and Spanish Language Opportunities**
This exciting role offers a unique chance to support business growth in the digital marketing space, utilizing your skills in online advertising and customer service. As a Digital Marketing Support Specialist, you will play a vital part in assisting advertisers on a major global social media platform.
The ideal candidate will be fluent in both Spanish (C2 level) and English (B2 level), with excellent communication and problem-solving skills. Previous experience in customer service or digital marketing is highly valued, as is the ability to multitask using various tools and systems.
A key aspect of this role is providing top-notch customer support via email, chat, and phone calls, guiding clients through platform tools, resolving issues, and improving ad performance. If you are passionate about digital marketing and eager to grow your career in a sunny European city, this opportunity may be for you.
**Key Responsibilities:**
- Provide B2B customer support via multiple channels.
- Assist with pre- and post-sales queries related to online advertising tools and services.
- Guide clients in navigating platform tools, resolving bugs, and improving ad performance.
- Analyze trends and troubleshoot common issues affecting business users.
- Offer proactive assistance by converting email/chat cases into outbound support.
**Requirements:**
- Fluent Spanish (C2 level) and English (B2 level).
- Previous experience in customer service or digital marketing beneficial.
- Excellent communication and problem-solving skills.
- Ability to multitask using various tools and systems.
**Benefits:**
Relocation to Lisbon, relocation and housing provided. Opportunity to work in a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets. A typical working day will include tasks like:
- Providing customer support via multiple channels.
- Assisting with pre- and post-sales queries.
- Guiding clients in navigating platform tools.
- Analyzing trends and troubleshooting common issues.
- Offering proactive assistance by converting email/chat cases into outbound support.
**What We Offer:**
EU citizenship or valid Portuguese work authorization required. Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines. Apply today by sending your CV in English.