We are seeking an experienced Service Manager to lead our Technology team's IT service management practices on a fixed-term contract.
Key Responsibilities:
* Design and implement IT service management processes to ensure robust service delivery.
* Standardize service design and transition processes for improved efficiency.
* Develop end-of-life processes for retiring outdated services and ensuring seamless transitions.
* Manage targets for service delivery and customer satisfaction, promoting continuous service improvement.
* Maintain a customer-centric approach and collaborate with other leads to align services with organizational goals.
* Ensure effective service delivery and manage service desk analysts to meet customer needs.
* Provide regular service reporting to stakeholders.
Requirements:
* Proven experience in service management or related roles, with a strong understanding of ITIL principles.
* Familiarity with ITSM best practices and a proven track record of implementing successful service management initiatives.
* Strong communication, leadership, and problem-solving skills, with the ability to manage third parties in an ITIL environment.
What We Offer:
* A flexible working arrangement and hybrid work model that supports work-life balance.
* Access to professional development opportunities to enhance your skills and career growth.
* Diverse social and cultural events that foster a collaborative and inclusive work environment.
* Progressive family-friendly policies and innovative sabbatical programs that support employee well-being.
As a Service Manager, you will play a critical role in shaping our IT service management practices and ensuring the delivery of high-quality services to our customers. If you have a passion for service management and a desire to make a meaningful contribution to our organization, we encourage you to apply.