Founded in 2009, we are now a melting pot team based in Lisbon, Porto & Boston that has deployed more than 200 projects for our world-class clients. Our team is made up of people with amazing knowledge on Design, Usability and Web/Mobile based Software. We're a user‐centred & quality software‐driven company. And we work with a passion for creating something new and cool. Our goal is to find out ways to make your (and our users') life bliss. Whether an iOS & Android mobile application for a fintech or a multi‐platform e‐commerce solution, we have the talent to meet our client's needs and beyond.ResponsibilitiesPlan and conduct primary and secondary researchMap user / stakeholders journeys and blueprintsAssess opportunities for service improvementHelp conduct workshops and sessions with clientsCompile research findingsDocument the project and its deliverablesEnvision service/product future states that enable business outcomesPrioritize initiatives based on solid criteriaHandover needed outcomes to clients and/or internal teamsInteract with technology team to compile findings and identify best ways forwardBuild product level requirements for the envisioned digital experienceRequirementsUser‐centred service level research (interviews, benchmark, desk research, trends/market analysis)Workshop facilitationService visualisation (journeys and blueprints)Understanding of service and digital product design#J-18808-Ljbffr