Job mission
As an Ambassador of the Maison, he/she is responsible for the welcoming of
Clients, manage waiting time and ensure that they are being taken care of in the most efficient manner. He/she also assists the Sales Associates during a sale and participates in daily boutique operations.
Main Accountabilities
Sales Assistance
* Assists discreetly with various tasks during a sale
* Coordinates between Sales Associates, Admin and Management teams
* Gift wrapping and management of the BOH Area
* Accompanies the clients to the door upon departure
* Assists with Care Service duties such as repairs, registrations etc.
Daily Boutique Operations
* Respects all group, Maison and boutique policies, procedures and guidelines
* Participate to inventories
* Participates in price labeling
* Participates in the set up and breakdowns at opening and closing of the boutique
* Participates to the implementation of Visual Merchandising guidelines
* Orders boutique facilities (bags, drinks, edition material, office facilities, etc.)
Boutique Environment
* Ensures the overall boutique environment is impeccable
* Responsible for the music and the olfactory atmosphere of the boutique
* Ensure the windows and counters are in perfect condition
Client Welcoming & Waiting time Management
* Ensures an exceptional client experience and seamless client journey by warmly greeting and seating clients whenever possible, offering refreshments and reading materials, providing accurate wait time estimates, and proactively managing the waiting area.
* Efficiently manages client appointments, providing proactive support to Sales Associates in preparing for meetings as needed.
* Optimizes the Boutique space in terms of seating and perfectly anticipates floor organization such as lunch times, office hours, trainings, etc.
Job profile
* You have excellent written and spoken communication skills in English and Portuguese, any other language is a plus
* You have pervious retail, hospitality or customer service experience
* You are proactive and can identify customer needs and potential issues
* You demonstrate a collaborative spirit and willingness to support team goals
* A passion for customer engagement, strong communication and interpersonal skills
* The ability to work in a fast-paced environment, and flexibility in working hours
* You have basic computer and POS system knowledge